Wares.Deals Replacement & Warranty Policy
We are committed to ensuring your complete satisfaction with every purchase. Below are the terms for replacements and warranties based on product type:
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1. Eligibility for Replacement/Warranty
- Used Items (Device/Part/Module):
- 1-week conditional replacement warranty (no refund or exchange).
- Request must be raised within 7 days of receiving the item.
- New Items (Device/Part/Module):
- Covered by the manufacturer’s 1-year warranty(subject to their terms).
- Consumables (Paper/Label roll, Ribbons, Filament, etc.):
- No warranty or replacement(due to their nature).
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2. Replacement Conditions
To qualify for a replacement:
Unused & Undamaged: Item must be in original condition (no signs of use, wear, or modifications). Complete Packaging: All original tags, accessories, and packaging must be intact. Proof of Purchase: Valid order number/invoice required.
No Refund/Exchange: Only same-item replacement is offered.
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3. How to Claim Warranty/Replacement?
- Submit a Request:Contact support within 7 days (for used items) and contact the manufacturer directly (for new items).
- Inspection:Return the item in its original condition for approval.
- Approval:Inspection will be completed within 1–2 business days.
- Replacement Shipping:If approved, buyer covers return and replacement shipping costs (including import fees, if applicable).
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4. Shipping & Fees
- Buyer is responsible for replacement shipment costs 2-way (local/international).
- Tracking details provided upon dispatch.
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5. Timeframe
- Processing and delivery take 5–10 business-dayspost-approval (subject to stock availability).
- Tracking details shared once the replacement is dispatched.
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6. Exceptions
- Voided Eligibility:Damage from misuse, accidents, or unauthorized repairs.
- Software/Compatibility Issues:May require manufacturer support (for new/used items).
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7. Warranty Claims for New Items
- Contact the manufacturer directly with proof of purchase.
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Need Help?
Reach out to our fulfillment support team for prompt assistance.
